We ensure that our complete solutions are future-proof through systematic software development, in which we take into account the suggestions of the users and implement any common elements in them in new versions. Our focus is on continuous software development, but we have also carried out several project-based developments related to our area of expertise. Additionally, we have advised other companies in development and integration projects concerning retail and service processes.
In the project planning stage, we formulate the primary objective of the project and, on the basis of initial consultations, determine the main stages and volumes of the work required for the implementation of the solution. We assess the need for development and integration operations, as well as the volumes of any consultation, setup, and installation work.
We manage projects in a way that allows clients to focus on their core operations. To do this, we draw up a project plan where we set out the agreed deadlines and the individuals responsible for each area. We often act as a general contractor, co-ordinating the work of multiple partners.
The project plan provides all parties with an overview of the progress made throughout the project. We know that a clear and carefully devised project plan is key to ensuring that the complete solutions developed are launched on time and within budget.
We serve users and maintain IT systems. On the basis of our service agreement, we ensure a standards-based service process for all solutions launched by us. We design service processes based on the best industry practices, our many years of experience, and, of course, the needs of our clients.
Users can submit a message via the self-service portal or contact us by e-mail or phone. We are constantly improving our monitoring and remote management solution, so that errors can be discovered and fixed before they start affecting the usability of the systems.
Our IT-Express team provides prompt on-site support. Most hardware failures are resolved in the course of site visits. Hardware harmonised according to our recommendations enables simpler management of replacement equipment and faster troubleshooting.
Software user consultation and training is one of our core services. Our skilled application software specialists are ready to serve users on a daily basis and, if necessary, to edit software settings, generally using remote management tools.
support services ensure the secure and reliable operation of servers,
workstations, and data communication solutions. Our administrators advise users
on matters concerning standard software and, where necessary, will modify and
update the relevant IT infrastructure solutions.
To reduce the incidence of unexpected failures and ensure a longer service life for hardware, we perform regular preventive maintenance. We arrange for any necessary repairs for all equipment in use, either at the hands of our own specialists or one of our partners.